FAQ About Facebook and Instagram Integrations

Question: Do I need to be an admin of the Instagram account and Facebook account to authenticate?

Answer: Yes, you will need to have admin access to the Facebook or Instagram account in order to authenticate it through the Nuvi app.

Question: Will connecting my Facebook/Instagram make it so that my account’s mentions will be able to pull into a monitor?

Answer: Yes, account authorization is required to pull Facebook and Instagram mentions into your monitor. Account authorization signals Facebook and Instagram to give you a token. Each token allows you to query 30 pages (from Facebook) or 30 hashtags (from Instagram.) The more accounts authorized means the more tokens you have, and the more pages/hashtags you can query from. 

Question: Will creating a watchlist automatically pull that information into my monitors?

Answer: No, it is also necessary that you include rules groups for each monitor that you want to pull those hashtags/pages into. You can learn more here and here on how to build your rules to do that. 

Question: How often does Nuvi pull Instagram/Facebook data? How many API calls a day, and how frequently?

Answer: We continually pull Instagram and Facebook data. We are limited based on rates determined by Facebook. We query each hashtag in our system at least once per hour.

Question: What kind of data does Facebook and Instagram allow you to pull?

Answer: Facebook only releases mentions from Public Business Pages to us. They also require that we specify which pages we need information from (hence the watchlists.) If a page is not on your watchlist, it is unlikely that you will get data from it. 

Instagram only releases mentions that are tagged with the hashtags that you specify on public posts. If you do not specify the hashtag, it will not pull in to the system. 

Question: Do the number of pages/hashtags that are on my watchlist affect my rate limits or how many mentions I can pull from each?

Answer: Yes, if a page or hashtag has a higher than normal volume of mentions, it can limit the amount of mentions you pull in from other hashtags/pages because of the rate limits imposed by Facebook. 

Question: What level (transparency) of information does Facebook or Instagram receive for accounts registered with NUVI? (i.e. does Facebook log that ABC Corporate has registered an account?)

Answer: Facebook and Instagram are able to see the accounts that are registered with a particular app. Each user is able to see what applications are registered within their accounts.