Question: Do I need to be an admin of the Instagram account and Facebook account to authenticate?
Answer: Yes, you will need to have admin access to the Facebook or Instagram account in order to authenticate it through the Nuvi app.
Question: Will connecting my Facebook/Instagram make it so that my account’s mentions will be able to pull into a monitor? (ie. even if my page is not in the top 4M public pages?)
Answer: Authorizing your Facebook or Instagram account doesn’t specifically give us the data and mentions from your account. Instead, it lets Facebook and Instagram know that Nuvi has a higher amount of tokens registered and therefore should be allotted more data. This means that we’ll be able to pull in a higher quantity of Facebook and Instagram mentions overall.
Question: How often does Nuvi pull Instagram data? How many API calls a day, and how frequently?
Answer: We continually pull instagram data. We are limited based on rates determined by Instagram. We query each hashtag in our system at least once per hour.
Question: What level (transparency) of information does Facebook or Instagram receive for accounts registered with NUVI? (i.e. does Facebook log that ABC Corporate has registered an account?)
Answer: Facebook and Instagram are able to see the accounts that are registered with a particular app. Each user is able to see what applications are registered within their accounts.
Question: How does Facebook make the determination of what information it shares with NUVI? (i.e. if NUVI only has access to 50 posts related to a query, but 200 posts exist on Facebook related to the query, how is the determination of which 50 to provide NUVI made?)
Answer: Facebook allows us to pull mentions from a pre-curated list of select public Facebook pages.