In December of 2018, Instagram made updates to their API that could limit the amount of Instagram mentions pulling into your monitors.
Here are some things to consider when setting up your monitor to help pull in as many Instagram mentions as possible.
- Hashtags - Instagram now only allows the monitoring of hashtags. When setting up your rules, ensure that you include as many hashtag variations as possible.
- Locations - Instagram has blocked social listening platforms from seeing the location of an Instagram post. This means that if you have a location rule within your rule group, this can block Instagram mentions from being pulled in.
- Languages - If you are adding a language rule, be sure to include “Unknown”. This will pull in any languages that cannot be detected by a browser - including hashtags and emojis.
Question: What if I need to limit by location?
Answer: Our suggestion would be to set up one rule group like you regularly would using keywords, locations, etc, and a second rule group that includes only hashtags and the Instagram network:
You can refine the Instagram rule group even further by adding location hashtags as a second “words” rule:
Question: I did not authorize my Instagram account for monitors under “Social Profiles”. Will this prevent me from pulling in Instagram mentions?
Answer: No, you will still be able to see Instagram mentions as long as your rules are set up correctly. However, we do recommend that you authorize your Instagram account for monitors under “Social Profiles”. This helps the Nuvi app to be allotted more Instagram data overall. Read more here.