Due to Facebook getting into some hot water back in 2018 in regards to data sharing, they've really started limiting the amount of data they're willing to share with social media listening apps like Nuvi. This is an industry wide issue. This article is going to show you how to maximize the amount of data being pulled into your monitor. The Process is really pretty straight forward, but it may take some work to apply it fully.
1. Identify which public pages you would like to pull in data from. This can be other public pages in your industry or maybe even competitors. Really whoever you think would be talking about your product or services. Make sure to save their handles you will need them.
2. Hop into your monitor rules by clicking Edit Monitor and click on +Add New Rule Group. Once you're there, select Social Profiles from the drop down menu, select Facebook, and type in the handle of the public page.(Be sure to leave out the @, the app will automatically be added once you click save.) Click Save.
3. Click on Add Rule and copy and paste your keyword list into the new rule. (If you're using a language rule be sure to include Unknown with your other languages, this will help pull in hashtags.) Click Save. Feel free to add any other rules at this time as well.
4. You're done! Just repeat this process with every Facebook Public page you would like to receive data from. Depending on how many you need to add, it may be advantageous to create some monitor templates. Click here to find out more about those.
The process isn't perfect, but doing this should help you start pulling in more Facebook data.
Please feel free to reach out if you have any additional questions.