Multiple Alerts is a new feature to the Nuvi Platform. It functions very similarly to the old alert system, but with some significant improvements. Including:
- The ability to set multiple alerts per monitor.
- Create/edit email groups directly from the alerts page.
- Updated easy to Use interface
Any alerts created previous to this change are still active.
Note: Alerts will only be triggered by a mention that is pulled in to the monitor its created for. Meaning a mention would have to first be pulled into a monitor, then meet the requirements set for the alert.
How To Set Up/Edit Alerts:
1. Finding Alerts
First, a user would hover their mouse over the Listen tab, then select alerts.
Clicking on Alerts will take you to this page. If you have any existing alerts, they will appear here. There are not currently any on this monitor, so we will need to click Add New Alert in order to create a new alert.
Creating a new Alert
To create a new alert, click on the green Add New Alert button. This will pull up an alert creation pop-up. To start off, be sure to name the alert and select which monitor the alert is for.
Next, select the type of alert. Volume or Mention.
Once the type is selected, the user will have the ability to create the alert's rules.
Mention Alerts - Mention alerts more closely follow Monitor rule creation. Mention alerts allow for multiple rules and rule groups. After selecting Mention, the user will be prompted to create a new rule group. Once a rule is added, the user can choose parameters like keywords, contains, does not contain, add AND rules to their alert, and add additional rule groups.
Potential Mention alert rules contain:
- Mention Text (keywords/Phrases)
- Is Comment
- Is Retweet
- Sentiment Score
- Subjectivity Score
- Vulgarity Score
- Author Bio
- Author Display Name
- Author Gender
- Author's Influencer Score
- Author # of Followers
- Author Username
- Mentioned Username (@user)
Note: Alerts saved with no rules( will default to alert on every mention pulled into a monitor.
Volume Alerts - Potential rules for Volume Alerts include:
- Total volume Increase (%)
- Total Volume Decrease (%)
- Positive Mention Volume Increase (%)
- Positive Mention Volume Decrease (%)
- Negative Mention Volume Increase (%)
- Negative Mention Volume Decrease (%)
Options - Once Rules are set, a user can change some behavioral traits of the alert. Via Options, a user can select to not send alerts during certain timeframes and to ignore mentions older than 1 - 7 days.
Note: If an alert is set to trigger off every mention, it's highly advised to turn on the "ignore mentions older than" rule. This way the selected recipients for your alert don't get alert bombed if a historical job pulls thousands of mentions.
Recipients - Select who the alert is sent to and how. Nuvi alerts can be sent via email, Slack, and SMS. Click on Configure Messengers to edit email, SMS Groups, and Slack Channels.
Click Save and the new alert should be good to go.
Here is an example of an alert email.
Feel free to reach out to Support@nuvi.com, if you have any questions.