Here at NUVI we're working hard to provide the best user experience possible. Your feedback is an integral part of our improvement. Thank you to all of those willing to make their voices heard and help improve our product. There are tons of awesome things coming down the pipeline. We can't wait to share them with you.
New UI colors and styles
Updated Alerts messages in Slack integration
- Slack Alerts now contain the monitor name and has some additional text improvements.
Click HERE for more information on how to set up Slack Alerts.
Added a new radial line graph chart widget for dashboards
Updated the labels and line graph on the Line Graph visualization to make them easier to read
Added Engagement stats to mentions cards in Monitors and Dashboards
Engage Reports - View analytics for all agents working within the Engage product. View number of tickets, messages, responses, customers, and average time to close. View averages for each agent.