Get your Reviews Sites added into the Reviews Advanced Platform or remove them as needed, here are the steps how.
How do I add a review site for review monitoring?
Log in to your Banyan Reviews Advanced account and click on the 'Setup' tab. In case of a multi-location or enterprise account, you will need to navigate to the location where you want to add or remove review monitoring sites.
Now, go to ‘Setup Reviews’ on the top navigation panel and click on ‘Review sites’ under ‘Monitoring’.
You will now see all the review sites that are currently being monitored for your account. To add a new review site to monitoring, click on ‘Add Monitoring’.
In the new window, select the review source from the drop-down menu under ‘Source’. Now copy and paste the URL of the new review site that you wish to add to review monitoring and click 'Save'.
To ensure that the reviews aggregated into the system are unique and there are no duplicates, the Reviews Advanced review monitoring dashboard does not allow you to add two links of the same source i.e., if a review site URL for 'Facebook' is already added to one location, you can not add another 'Facebook' URL within the same location. The system will also give you an error message in case you are trying to add the exact same URL that has been added to some other location of your multi-location account.
Once you add the correct URL and click on the 'Save' button, the system will get to work to add the review site to monitoring and aggregate reviews from across the internet.
If the URL already exists within monitoring, a failure message reading '<SITENAME> is already being monitored' will be displayed.
However, if the URL is correct The Reviews Advanced Platform will start aggregating all reviews from this review site. Once all reviews have been aggregated, you will a success message on the top of the screen and a checkmark next to the review source. You will now be able to view all the reviews under the 'Reviews' tab on the left navigation rail.
How do I delete a review site from review monitoring?
In order to delete a review site from monitoring, hover the cursor over the three dots beside the review site you want to delete. You will see three options. Click on ‘Delete’ and the review listing will be removed from the review monitoring sites.
Once you click on 'Delete', you will get an alert informing you that removing the review site may impact the review responses, shared reviews, and employee tagging.
In case the review site has been added as a review source within any review request email or SMS, you will get an alert informing you that removing the review listing from aggregation will remove it from the email/SMS templates. This will help you take appropriate next steps in case you would like to go back and re-add the review source.