Unfortunately, it’s usually not possible to remove bad reviews. We recommend responding to those negative reviews from your Nuvi Local account. Try to empathize and understand your customer. Invite them to speak with you over the phone or email to help settle any issues. If customers see that you’re proactive on responding to reviews, it shows you care about your business reputation. They’ll be more inclined to believe your intentions and trust your business. If bad reviews plague your listings, start gathering new, positive reviews to counteract the negativity. Most customers only consider the most recent reviews as an accurate portrayal of your business.