1. Verify which Gmail account owns or is an admin on their GMB (Google My Business).
This can be verified by having the client log into their Gmail account, clicking on the 9 dot button in the top right corner of the screen, and by selecting My Business from the dropdown menu. My business doesn't appear in the drop-down menu, it's likey another Gmail account is the owner/admin.
This can be verified by having the client log into their Gmail account, clicking on the 9 dot button in the top right corner of the screen, and by selecting My Business from the dropdown menu. My business doesn't appear in the drop-down menu, it's likey another Gmail account is the owner/admin.
Once in, you can also check to see if you're an admin or owner by clicking on the Users tab.
2. Log into local.nuvi.com
If the user can't remember their password and the password reset option doesn't work, their user probably isn't activated. To fix this, contact support@nuvi.com. They'll log into the account and resend the user invite. Have the user open that email and create a password.
Note: if this is the first time the user has logged in they may need to fill out their location's business information.
3. Integrate their Google My Business
3. Integrate their Google My Business
Once logged into Local.Nuvi.com, have the user click on their location and go to the Integrations tab. Click on Google My Business and follow the prompts that pop up. Make sure to agree to give access. Once they give access, they'll be prompted to select a profile, and then a location.
Once the GMB is integrated, there may be a slight delay, but their reviews should eventually appear on their My Reviews tab. The user should also be able to send GMB review invites view the Send Reviews tab.
Please feel free to reach out to support@nuvi.com if you have any additional questions.
Please feel free to reach out to support@nuvi.com if you have any additional questions.
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