Connect/Reconnect Social Profiles in Listen Integrations -
Connecting Social Profiles for the first time:
Click Here for information on how to connect Facebook.
Click Here for Information on how to connect Instagram.
Reconnecting Social Profiles:
If Facebook and Instagram watchlists were connected before 09/22/2020, a user will need to follow a slightly different process to make sure they're working correctly for Publish Dashboards.
- Remove the Nuvi Listen Business Integration from Facebook
To do this, log into the Facebook account that is an admin on your company's Facebook/Instagram Business Page. Once logged in, click on the downward-facing arrow in the top right of the home screen, select Settings & Privacy, and then click on Settings.
Once on the Settings page, click on Business Integrations in the navigation bar on the left side of the screen. Click on the little box right of Nuvi Listen, and click remove. Confirm by clicking remove one more time.
- Refresh the Connection in Nuvi Listen Integrations
Once the Nuvi Listen integration has been removed from Facebook, navigate back to the Integrations page in Nuvi Listen. Under Data Collection and next to the user's Facebook profile, there should be a rounded arrow refresh button. Click on the refresh button.
This will have the user walk back through adding the Nuvi Listen business integration. Reselect the Facebook/Instagram business pages that had been previously added, and continue with the authorization process. Once the authorization process is complete, we're ready to move on to adding/editing the business pages needing to be monitored.
Note: So long as the Facebook page is refreshed instead of removed, the already entered in FB social profiles and IG hashtags should stay green and not need to be removed.
Adding Facebook/Instagram/Twitter Handles -
IMPORTANT NOTE: All Facebook/Instagram/Twitter handles are now case sensitive. Please keep that in mind when entering them into the watchlist.
When adding the page/profile handles, it's important to make sure the correct information is entered in.
Facebook - The correct handle can be found under the verified page name.
Instagram - The page name is the correct info needed.
Twitter - The handle is found under the verified page name.
Once the correct handle has been located, copy and paste the handle into the respective watchlist.
Creating a monitor for each Watchlisted Social Profile/Page -
Now that the desired profiles/pages have been added to Listen Integrations, it's time to create a monitor for each social profile. To do this, hover over the listen tab and select monitors. Click on +Create Monitor. For the monitor's only rule, add a Social Profile rule for whichever type of social profile the monitor is for.
Note: It could be helpful to create a monitor collection specifically for Watchlist monitors.
Note 2.0: Once the monitor for a watchlisted Twitter handle is created, the mentions pulled in will show post engagement data.
Creating Publish Dashboards -
To create a Publish Dashboard, first, hover your mouse over the Publish tab, and then click on Dashboards. Once on the dashboard page, click on the Green + in the top right of the page.
The options for creating widgets currently available for Publish Dashboards are:
- Data Modules
- Sentiment Score
- Total Followers Timeline
- Change in Followers
- Most Clicked
- Most Liked
- Most Shared
- Posts Over Time
- Posts with Most Replies
Comparison Widgets can also be created by adding more than one Integration.
Be sure to customize your Publish dashboards for your specific use case.
Please feel free to reach out to your account manager or firstname.lastname@example.org if you have any questions.