The Insights Page gives additional insight into a location's performance. Nuvi has a natural language processing engine that analyzes the words in your reviews that can judge sentiment, show positive/negative topics, and assigns certain categories a letter score. Click into any of those topics or categories to learn more, find trends, set goals to improve, and give praise where warranted. This actionable data can help your teams improve.
The analytics have 6 different categories:
- Customer Service
A user can click on any of the letter grades and view the reviews that contribute to the score. The NLP also adds specific keywords that have to do with the category.
Click on the Categories, Topics(Keywords/Adjectives), and Snippets to learn more.