The Overview page is the landing page and the first page a user will see when logging into myreviews.nuvi.com. There are several useful data points a user can access from this page. Including:
- Review Summary and Top Review Sources
- Recent Reviews
- Reviews & Ratings Over Time and NPS Summary
NPS stands for Net Promoter Score. It's a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend.
- Visitor Summary and Reputation Summary
- Visitor Summary - This section presents the total number of visitors who have viewed your best reviews promoted by Nuvi on the social media timelines and on your company website.
Reputation Summary - Dark Green = 5 star ranking, Deep Red = 1 star ranking.
- Insights Overview
Nuvi has a natural language processing engine that analyzes the words in your reviews that can judge sentiment, show positive/negative topics, and assigns certain categories a letter score. Click into any of those topics or categories to learn more, find trends, set goals to improve, and give praise where warranted.
Filter By Options
In Reviews Advanced there are several filtering options from every location you have access to down to single locations. The tool enables you to filter by:
- Specific Time Periods
The Reviews Tab offers additional filtering options. View all filtering options by clicking on See all filters.
- 1-5 Star Reviews
- Review Source
- Assisted By
Quick send gives a user the ability to send a review request manually. Click on Quick Send in the top right corner of the screen. Click on Review, enter in the patient name/phone#/email. If that doesn't pull up the patient, click + New Contact. That will pull up a new box where the user can enter in the patient's information and send them a review request. (The home Office should handle this, this should be used sparingly.)