Monitors FAQ
- Why does the preview state this many mentions but when I pull historical it does not match?
- How do I change the bubble map to minutes instead of hours?
- How can I view Individual Posts?
- How do I exclude particular mentions?
- How can I use global search to find all posts that have been retweeted?
- I am only seeing Twitter mentions. Have we not enabled other channels or missed a step in the set up?
- I clicked the View Mentions but I can't see the mentions?
- How to track a social media account when it mentions something in particular?
- Why is this retweet missing from my monitor?
- What networks do mentions come from?
- I'm getting a lot of spam in my monitor. How do I get rid of it?
- I’m noticing some mentions aren’t appearing in my Stream. It appears to only be displaying negative mentions. Can you think of why?
- Why don't the amount of mentions increase in my World Deck View when I increase the time range?
- I’m noticing fewer mentions in my Map than Stream. Is there a reason for this?
- What is the largest date range I can select for looking at monitors?
- How does Monitors calculate reach and spread?
- What determines the size of the Stream bubbles?
- I was tracking a word in my monitor, but now I need all instances of that word deleted but it’s taking me forever. Is there a faster way to do this than in the Stream?
- I am looking at a monitor we set up and it pulls no data. Do you know why?
- Where does the influencer score come from?
- Can Monitors track a Twitter handle when mentioned with a specific hashtag? How would I set that up?
- How can I pause my monitor?
- I pulled historical data, but there are Facebook and Instagram posts missing. Have I done it wrong?
- Does the Global Search in Monitors search beyond the mentions in the monitor?
- I just set up a new monitor, but when I go to the Overview tab, nothing is there. I saw a bunch of mentions in my preview. How can I access those?
- Can I download NUVI's visualizations?
- Can I Retrieve a Deleted Monitor?
- The data doesn't seem to be populating anymore. Why?
- Why can't I create a new monitor?
- How do I specify the city/location in a monitor?